Frequently Asked Questions

How much does shipping cost?

We charge a flat shipping rate of $7.00 on all U.S. orders unless otherwise stated at checkout.

Do you offer same-day shipping?

Yes! Orders placed before 4:00 PM Central Time, Monday through Saturday, are typically shipped the same business day at no extra cost. While we do our best to provide this service, same-day shipping is not guaranteed.

How long will it take to receive my order?

Most orders ship the same day. However, some made-to-order, limited edition, or specialty items may take up to two weeks to process before shipping.

Do you offer refunds?

In most cases, all sales are final. We do not offer refunds for change of mind or because you no longer want the item.

What if I ordered the wrong size?

No problem. If your item doesn’t fit, contact us within 14 days of delivery and we’ll help you exchange it for the correct size, subject to availability.

Can I exchange my item?

Yes. We offer size exchanges for eligible items that are unworn, unwashed, unused, and returned in their original condition.

What if my order arrives damaged?

Every item is carefully inspected before shipment, but if your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the issue so we can make it right.

What if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet shipped, we’ll do our best to update the address. Once an order has shipped, we cannot guarantee address changes.

Can I cancel my order?

If your order has not been processed or shipped, contact us as soon as possible. Once an order has entered processing or has shipped, cancellations may not be possible.

Do you ship internationally?

International shipping availability will be shown during checkout. If your country is not available, please contact us before placing an order.

How can I track my order?

Once your order ships, you’ll receive tracking information by email when available.

What payment methods do you accept?

We accept the payment methods available at checkout through our secure payment processor.

Are my payments secure?

Yes. Payments are processed through secure third-party payment providers. CLUB77 does not store your full payment information.

How do I contact CLUB77?

You can contact us through our website, by email, or by sending us a direct message on our official social media accounts.

Do you sell my personal information?

No. We do not sell your personal information. We only share information with trusted service providers who help us process orders, ship products, and operate our website.

Do you use cookies?

Yes. Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our site.

What if I have an accessibility issue while using the website?

We’re committed to making our website accessible to everyone. If you experience any difficulty using our site, please contact us and we’ll do our best to assist you.

How often do you restock?

Restocks and new releases vary. Follow our social media and sign up for updates to be the first to know about new drops and limited releases.

Why are some products available for a limited time?

Many CLUB77 products are released in limited quantities or exclusive drops. Once they’re gone, they may not return.

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